Work Order Status Report for
Sep 1, 2026
Statuses: Assigned to Supplier Work Orders: Needs to be responded upon
Work Order
Number

Date
Reported

Location Description

2216543

02 Mar, 26

Shoprite Tete Mall (035384)

2218843

04 Mar, 26

2221485

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

General freezer high temperature.

TS Refrigeration

Refrigeration
Walk in
Chiller

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

Shoprite Tete Mini (069727)

Cheese and butter upright fridge running warm.

TS Refrigeration

Refrigeration
Dairy Upright

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

08 Mar, 26

Shoprite Quelimane Mini
(035156)

Butchery cold room painting required

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2229376

16 Mar, 26

Shoprite Tete Mini (069727)

Solar protecter for aircon damaged .

TS - HVAC

Air
Conditioning

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2234200

21 Mar, 26

Shoprite Tete Zambezi Mini
(035376)

Replacing a burnt-out light bulb in a jumbo
freezer.

TS Electrical
Serv

Lighting

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2235950

23 Mar, 26

Shoprite Nampula (044365)

Butchery drop temp running warm.

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2240977

30 Mar, 26

Shoprite Quelimane Mini
(035156)

Seven light bulbs burned out in the store

TS Electrical
Serv

Lighting

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2247328

02 Apr, 26

Shoprite Makua Mall Mini
(092211)

Cooldrink fridge running warm

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2251041

09 Apr, 26

Shoprite Makua Mall Mini
(092211)

Electrical panel wall repairs .

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2254464

14 Apr, 26

Shoprite Tete Mall (035384)

Deep freezer door hinge repair

TS Refrigeration

Refrigeration
Door

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2258507

19 Apr, 26

Shoprite Chimoio (008430)

Preventative Maintenance on 3 x Store roller
shutter doors as per Quote.

TS - Building
Fabric

Roller
Shutter Door

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2258510

19 Apr, 26

Shoprite Pemba (096736)

Preventative Maintenance on 5 X Store roller
shutter door as per Quote

TS - Building
Fabric

Roller
Shutter Door

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2258523

19 Apr, 26

Shoprite Tete Mall (035384)

Preventatives Maintenance on 5 x Store roller
shutter doors

TS - Building
Fabric

Roller
Shutter Door

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2263338

24 Apr, 26

Shoprite Makua Mall Mini
(092211)

Butchery hot water taps repairs

TS Plumbing
Services

Tap

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

Work Order Status Report for
Sep 1, 2026
Work Order
Number

Date
Reported

Location Description

2264466

27 Apr, 26

Shoprite Pemba (096736)

2264468

27 Apr, 26

2265961

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

Installation of new compressor on bakery coldroom

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

Shoprite Pemba (096736)

Installation of new compressor on Deli Coldroom

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

29 Apr, 26

Shoprite Nampula (044365)

To repair customer's trolley.

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2277306

07 May, 26

Shoprite Tete Mall (035384)

Fruit and vegetable display system B. The
temperature is too high

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2278696

09 May, 26

Shoprite Tete Mini (069727)

Cover general freezer fan

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2278965

10 May, 26

Shoprite Tete Mall (035384)

Butchery freezer room change door rubbers seals

TS Refrigeration

Refrigeration
Door

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2279898

11 May, 26

Shoprite Tete Mini (069727)

Juice fridge running warm .

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2280481

12 May, 26

Shoprite Chimoio (008430)

Fruit & Veg cold room not cooling

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2282223

13 May, 26

Shoprite Makua Mall Mini
(092211)

To replace F&V light.

TS Electrical
Serv

Lighting

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2284964

15 May, 26

Shoprite Pemba (096736)

The hot water pipe is leaking, causing the ceiling
to get wet

TS Plumbing
Services

General
Plumbing

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2286081

17 May, 26

Shoprite Quelimane Mini
(035156)

Repair nineteen (19) burnt-out light bulbs

TS Electrical
Serv

Lighting

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2286082

17 May, 26

Shoprite Quelimane Mini
(035156)

Butchers circuit breaker

TS Electrical
Serv

Circuit
Breaker

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2286307

18 May, 26

Shoprite Quelimane Mini
(035156)

A chewed-through cable in the chicken freezer

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2286314

18 May, 26

Shoprite Quelimane Mini
(035156)

Cooldrink fridge temperature controller burnt

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

Work Order Status Report for
Sep 1, 2026
Work Order
Number

Date
Reported

Location Description

2287843

19 May, 26

Shoprite Nampula (044365)

2289266

20 May, 26

2289290

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

Butchery general freezer running warm .

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

Shoprite Chimoio (008430)

Cheese and margarine Upright fridge running
warm .

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

20 May, 26

Shoprite Tete Mini (069727)

Butchery AC repairs .

TS - HVAC

Air
Conditioning

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2289490

20 May, 26

Shoprite Tete Mall (035384)

Condenser fan faulty

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2289649

20 May, 26

Shoprite Tete Mall (035384)

To replace 2x floor tiles, 1x tube and paint - F&V.

TS - Building
Fabric

Tiling

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2294762

27 May, 26

Shoprite Tete Mall (035384)

Refrigerator is not working

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2296089

28 May, 26

Shoprite Chimoio (008430)

Perishable upright fridge not cooling

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2296616

28 May, 26

Shoprite Tete Mini (069727)

repair the salad display

TS Refrigeration

Display
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2297325

29 May, 26

Shoprite Chimoio (008430)

Margarine and juice cabinets not cooling

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2297512

29 May, 26

Shoprite Chimoio (008430)

Receiving gate strip curtain damaged

TS - Building
Fabric

Strip Curtain

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2297521

29 May, 26

Shoprite Chimoio (008430)

Store A/C compressor that is not working

TS - HVAC

Air
Conditioning

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2298132

30 May, 26

Shoprite Quelimane Mini
(035156)

Display case in the Butchery has a melted power
outlet that needs to be repaired

TS Electrical
Serv

Electrical
General

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2298591

31 May, 26

Shoprite Makua Mall Mini
(092211)

Roof leaking in butchery preparation area.

TS Plumbing
Services

General
Plumbing

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2298593

31 May, 26

Shoprite Makua Mall Mini
(092211)

Hot water system in the butchery is out of order
and needs to be fixed.

TS Plumbing
Services

Geyser/Hot
Water
Cylinder

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

Work Order Status Report for
Sep 1, 2026
Work Order
Number

Date
Reported

Location Description

2298595

31 May, 26

Shoprite Makua Mall Mini
(092211)

2298947

01 Jun, 26

2298968

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

One tap is out of order and needs to be replaced

TS Plumbing
Services

Tap

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

Shoprite Makua Mall Mini
(092211)

Replace butchery tap .

TS Plumbing
Services

Tap

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

01 Jun, 26

Shoprite Makua Mall Mini
(092211)

There’s a pipe running across the ceiling of the
butchery leaking water .

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2299136

01 Jun, 26

Shoprite Nampula (044365)

Cabinet 46 system DD running warm .

TS Refrigeration

Refrigeration
Door Handle

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2303721

02 Jun, 26

Shoprite Makua Mall Mini
(092211)

The circuit breaker supplying power to the soft
drink and beer fridge needs to

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2304464

03 Jun, 26

Shoprite Nampula (044365)

The flush mechanisms on male and female toilet
not blocking the water supply.

TS Plumbing
Services

Toilet/Urinal

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2306033

04 Jun, 26

Shoprite Makua Mall Mini
(092211)

Repair butchery celling .

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2306771

04 Jun, 26

Shoprite Chimoio (008430)

3 Monthly Refrigeration Service

TS Refrigeration

Refrigeration
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2306772

04 Jun, 26

Shoprite Chimoio (008430)

3 Monthly HVAC Service

TS - HVAC

HVAC
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2306776

04 Jun, 26

Shoprite Tete Mall (035384)

3 Monthly Refrigeration Service

TS Refrigeration

Refrigeration
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2306778

04 Jun, 26

Shoprite Makua Mall Mini
(092211)

3 Monthly Refrigeration Service

TS Refrigeration

Refrigeration
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2307062

05 Jun, 26

Shoprite Makua Mall Mini
(092211)

The bus bars need fixing as they are damaged.

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2307069

05 Jun, 26

Shoprite Makua Mall Mini
(092211)

Replace butchery tap damaged .

TS Plumbing
Services

Tap

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2307454

05 Jun, 26

Shoprite Nampula (044365)

Store aircon leaking water .

TS - HVAC

Air
Conditioning

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2307816

06 Jun, 26

Shoprite Quelimane Mini
(035156)

Butchery display counter no power .

TS Refrigeration

Refrigeration
Upright

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

Work Order Status Report for
Sep 1, 2026
Work Order
Number

Date
Reported

Location Description

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

Fridge
2308093

06 Jun, 26

Shoprite Tete Mall (035384)

Replace butchery tile

TS - Building
Fabric

Tiling

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2308096

06 Jun, 26

Shoprite Tete Mall (035384)

repair the seal on the fridge door in the butchery .

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2310550

09 Jun, 26

Shoprite Quelimane Mini
(035156)

3 Monthly HVAC Service

TS - HVAC

HVAC
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2310551

09 Jun, 26

Shoprite Quelimane Mini
(035156)

3 Monthly Refrigeration Service

TS Refrigeration

Refrigeration
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2310552

09 Jun, 26

Shoprite Nampula (044365)

3 Monthly HVAC Service

TS - HVAC

HVAC
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2310553

09 Jun, 26

Shoprite Nampula (044365)

3 Monthly Refrigeration Service

TS Refrigeration

Refrigeration
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2310554

09 Jun, 26

Shoprite Tete Mini (069727)

3 Monthly Refrigeration Service

TS Refrigeration

Refrigeration
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2310555

09 Jun, 26

Shoprite Tete Mini (069727)

3 Monthly HVAC Service

TS - HVAC

HVAC
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2311993

10 Jun, 26

Shoprite Nampula (044365)

Fruit and veg general cold room running warm .

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2314915

12 Jun, 26

Shoprite Tete Mini (069727)

Jumbo freezer light not working

TS Refrigeration

Refrigeration
Lights

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2317246

17 Jun, 26

Shoprite Quelimane Mini
(035156)

Juice upright fridge running warm

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2318667

18 Jun, 26

Shoprite Tete Zambezi Mini
(035376)

Repair of upright butter and cheese refrigerator.

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2318672

18 Jun, 26

Shoprite Tete Zambezi Mini
(035376)

Repair of upright butter and cheese refrigerator.

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2319317

19 Jun, 26

Shoprite Tete Mini (069727)

To install General Freezer 1 x Bitzer
4NES-14Y-40P Compressor

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2322509

23 Jun, 26

Shoprite Tete Zambezi Mini

Repair of a leak in the high-pressure compressor

TS -

Refrigeration

Assigned

Fernando De

100.00

Out of SLA

Work Order Status Report for
Sep 1, 2026
Work Order
Number

Date
Reported

Location Description

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

(035376)

pipe of the butchery cold room.

Refrigeration

Coldroom

Supplier

Melo Janerio

SLA %

SLA Status

2327147

28 Jun, 26

Shoprite Chimoio (008430)

Installation of Store HVAC Compressor

TS - HVAC

Air
Conditioning

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2327149

28 Jun, 26

Shoprite Chimoio (008430)

Installation of Store HVAC Condenser Fans

TS - HVAC

Air
Conditioning

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2327274

29 Jun, 26

Shoprite Chimoio (008430)

Freezer ceiling protectors damaged

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2327306

29 Jun, 26

Shoprite Makua Mall Mini
(092211)

Male urinal 2x blocked .

TS Plumbing
Services

Toilet/Urinal

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2327397

29 Jun, 26

Shoprite Quelimane Mini
(035156)

Replace 3 broken tiles in store .

TS - Building
Fabric

Tiling

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2332278

01 Jul, 26

Shoprite Pemba (096736)

Monthly Plumbing Deep Clean (Drainage and
Traps and Tunnels)

TS Plumbing
Services

Tunnel
Cleaning &
Grease Trap
Services

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2332829

01 Jul, 26

Shoprite Tete Mini (069727)

Painting Trolleys

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2333425

02 Jul, 26

Shoprite Tete Mini (069727)

Repair of power .

TS Electrical
Serv

Lighting

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2333784

02 Jul, 26

Shoprite Pemba (096736)

Attend to bakery bread sales dry wall

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2333811

02 Jul, 26

Shoprite Pemba (096736)

Attend to replace curtains in receiving bay 1,2,3 &
Staff entrance door

TS - HVAC

Air Curtain

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2336134

05 Jul, 26

Shoprite Tete Mall (035384)

Replace silicone seal and repair of the butchery
door lock.

TS - Building
Fabric

Door

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2336139

05 Jul, 26

Shoprite Nampula (044365)

General cold room replace lights

TS Refrigeration

Refrigeration
Lights

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2340022

09 Jul, 26

Shoprite Tete Mini (069727)

Bakery drain is blocked.

TS Plumbing
Services

Drain
Blocked

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2341928

10 Jul, 26

Shoprite Nampula (044365)

Computer Room AC not working .

TS - HVAC

Air
Conditioning

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

Work Order Status Report for
Sep 1, 2026
Work Order
Number

Date
Reported

Location Description

2341947

10 Jul, 26

Shoprite Quelimane Mini
(035156)

2343891

13 Jul, 26

2344947

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

Deli ballast fell, breaking a lamp protector and
shattering three light bulbs.

TS Electrical
Serv

Lighting

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

Shoprite Pemba (096736)

The butchery coldroom pipe is worn out, causing
moisture to build up

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

13 Jul, 26

Shoprite Chimoio (008430)

Cool drink fridge is running warm.

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2344962

13 Jul, 26

Shoprite Tete Zambezi Mini
(035376)

Replacement of 1 external unit of the Super
General brand mobile AC

TS - HVAC

Air
Conditioning

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2344965

13 Jul, 26

Shoprite Tete Zambezi Mini
(035376)

Replacement of two burnt-out fans in the main
freezer and 1 63 Ah circuit breake

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2344968

13 Jul, 26

Shoprite Tete Zambezi Mini
(035376)

Replacement of two burnt-out fans in the upright
water fridge, a burnt-out light

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2348684

17 Jul, 26

Shoprite Pemba (096736)

Butchery cold room running warm .

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2348883

17 Jul, 26

Shoprite Tete Zambezi Mini
(035376)

Repair of a leak in the evaporator in the Fruit and
Veg Prep Room

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2349306

17 Jul, 26

Shoprite Tete Mall (035384)

Butchery loose serves system J and GG running
warm .

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2350440

20 Jul, 26

Shoprite Tete Mall (035384)

Supply customer entrance air curtain

TS - HVAC

Air Curtain

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2352230

21 Jul, 26

Shoprite Nampula (044365)

Monthly Goods Lift Service

TS Conveying
(ie. Lift)

Goods Lift
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2352231

21 Jul, 26

Shoprite Nampula (044365)

Monthly Goods Lift Service (Lift 2)

TS Conveying
(ie. Lift)

Goods Lift
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2355123

23 Jul, 26

Shoprite Tete Mall (035384)

Butchery loose serve system running warm

TS Refrigeration

Refrigeration
Butchery
Cabinet

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2355234

23 Jul, 26

Shoprite Tete Mini (069727)

Production area fan not working.

TS - HVAC

Fan

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

Work Order Status Report for
Sep 1, 2026
Work Order
Number

Date
Reported

Location Description

2356225

24 Jul, 26

Shoprite Tete Zambezi Mini
(035376)

2356235

24 Jul, 26

2356263

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

Replacement of 2 burnt-out fans and repair of a
gas leak in the Upright Fruit an

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

Shoprite Tete Zambezi Mini
(035376)

Replacement of a burnt-out fan in the Butchery
drop-temp.

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

24 Jul, 26

Shoprite Tete Zambezi Mini
(035376)

Painting of shelves in the Upright Fruit and
Vegetable Fridge.

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2356483

24 Jul, 26

Shoprite Tete Mall (035384)

Butchery loose serve system J and GG running
warm .

TS Refrigeration

Refrigeration
Butchery
Cabinet

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2357924

27 Jul, 26

Shoprite Quelimane Mini
(035156)

Margarine upright compressor not starting

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2358160

27 Jul, 26

Shoprite Nampula (044365)

Cabinet 2 has electrical faults

TS Refrigeration

Refrigeration
Butchery
Cabinet

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2358437

27 Jul, 26

Shoprite Tete Mall (035384)

Bakery Cold Room

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2358542

27 Jul, 26

Shoprite Nampula (044365)

Cabinet 2 has electrical faults

TS Refrigeration

Refrigeration
Butchery
Cabinet

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2360353

29 Jul, 26

Shoprite Tete Mini (069727)

To repair the circuit breaker for the general freezer

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2361552

30 Jul, 26

Shoprite Makua Mall Mini
(092211)

Fruit and Veg fridge not working

TS Refrigeration

Refrigeration
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2361559

30 Jul, 26

Shoprite Makua Mall Mini
(092211)

Cold room- Butter freezer not freezing well

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2364051

01 Aug, 26

Shoprite Nampula (044365)

Monthly Goods Lift Service

TS Conveying
(ie. Lift)

Goods Lift
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2364052

01 Aug, 26

Shoprite Nampula (044365)

Monthly Goods Lift Service (Lift 2)

TS Conveying
(ie. Lift)

Goods Lift
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2364053

01 Aug, 26

Shoprite Pemba (096736)

Monthly Plumbing Deep Clean (Drainage and
Traps and Tunnels)

TS Plumbing
Services

Tunnel
Cleaning &
Grease Trap

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

Work Order Status Report for
Sep 1, 2026
Work Order
Number

Date
Reported

Location Description

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

Services
2364909

02 Aug, 26

Shoprite Quelimane Mini
(035156)

Bakery freezer is not working properly and
temperature is higher than the requir

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2364922

02 Aug, 26

Shoprite Tete Mall (035384)

Canteen faucet needs to be repaired

TS Plumbing
Services

General
Plumbing

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2366644

03 Aug, 26

Shoprite Tete Mall (035384)

Deli salad display are not cooling well

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2369458

05 Aug, 26

Shoprite Chimoio (008430)

Cold meat Upright fridge running warm

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2369905

05 Aug, 26

Shoprite Tete Mini (069727)

Opening a fruit preparation holster to repair the
system, the system is leaking

TS Refrigeration

Refrigeration
Lights

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2370384

05 Aug, 26

Shoprite Tete Mall (035384)

Replace pressure switch on fruit and vegetables
coldroom

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2370389

05 Aug, 26

Shoprite Tete Mall (035384)

Replace lights in the coldrooms and freezer rooms

TS Refrigeration

Refrigeration
Lights

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2370394

05 Aug, 26

Shoprite Tete Mall (035384)

System C water and Juice upright replace 3 fans

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2370964

06 Aug, 26

Shoprite Tete Mini (069727)

Repair the butcher shop's fans

TS - HVAC

Fan

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2371051

06 Aug, 26

Shoprite Tete Mini (069727)

Repair of a high-pressure AC tube

TS - HVAC

Air
Conditioning

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2371071

06 Aug, 26

Shoprite Makua Mall Mini
(092211)

Replace light in lady's bathroom

TS Electrical
Serv

Lighting

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2371106

06 Aug, 26

Shoprite Makua Mall Mini
(092211)

Autoclismo da casa de banho dos homens está
quebrado precisa de assistência.

TS Plumbing
Services

Toilet/Urinal

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2371109

06 Aug, 26

Shoprite Chimoio (008430)

Perishable Cold Room that is currently not cooling

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2371696

07 Aug, 26

Shoprite Tete Mini (069727)

To replace damaged wall mosaics in the butcher's
shop

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

Work Order Status Report for
Sep 1, 2026
Work Order
Number

Date
Reported

Location Description

2371720

07 Aug, 26

Shoprite Tete Mini (069727)

2371736

07 Aug, 26

2372826

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

Repair damage staff door entrance

TS - Building
Fabric

Door

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

Shoprite Tete Mini (069727)

Door freezer wall protector, position of door lock
and receiving wall are damage

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

09 Aug, 26

Shoprite Quelimane Mini
(035156)

Butchery upright fridge is not working properly.

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2373424

11 Aug, 26

Shoprite Tete Mall (035384)

Fridge at the butchery in Tete Mall is not
functioning properly

TS Refrigeration

Refrigeration
Butchery
Cabinet

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2374239

11 Aug, 26

Shoprite Chimoio (008430)

Bakery and deli cold rooms are not functioning

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2374280

11 Aug, 26

Shoprite Tete Mini (069727)

Substituir lâmpada de frigorífico de padaria

TS Refrigeration

Refrigeration
Lights

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2374451

11 Aug, 26

Shoprite Tete Mall (035384)

Geleira do talho" Loose serve" não está em
perfeitas condições

TS Refrigeration

Refrigeration
Butchery
Cabinet

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2375027

12 Aug, 26

Shoprite Pemba (096736)

Avaria de relógio de refrigeração do balcão

TS Refrigeration

Refrigeration
Service

Assigned
Supplier

Fernando De
Melo Janerio

84.41

In SLA

2375506

12 Aug, 26

Shoprite Tete Mall (035384)

Fechaduras das portas de emergencia.

TS - Building
Fabric

Door

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2375968

13 Aug, 26

Shoprite Tete Zambezi Mini
(035376)

Repair of upright fridge in Manteigas

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2376135

13 Aug, 26

Shoprite Makua Mall Mini
(092211)

14 Lâmpadas da loja estão fundidas precisa de
substituir

TS Electrical
Serv

Lighting

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2376176

13 Aug, 26

Shoprite Makua Mall Mini
(092211)

Porta que da acesso ao armazém

TS - Building
Fabric

Door

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2376430

13 Aug, 26

Shoprite Chimoio (008430)

Handle fridges repair

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2377201

14 Aug, 26

Shoprite Chimoio (008430)

Fridge lights that are currently not working

TS Refrigeration

Refrigeration
Lights

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2377327

14 Aug, 26

Shoprite Beira (008448)

Repair and clean the refuse area gate as well as

TS - Building

Handyman

Assigned

Fernando De

100.00

Out of SLA

Work Order Status Report for
Sep 1, 2026
Work Order
Number

Date
Reported

Location Description

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

the warehouse 2 gate. / Porta d

Fabric

Service

Supplier

Melo Janerio

SLA %

SLA Status

2377364

14 Aug, 26

Shoprite Quelimane Mini
(035156)

Three (3) AC units that don't work

TS - HVAC

Air
Conditioning

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2377400

14 Aug, 26

Shoprite Beira (008448)

Substituição de 100 lâmpadas fundidas na loja e
no armazém.Loja 8448-Beira.

TS Electrical
Serv

Lighting

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2377448

14 Aug, 26

Shoprite Makua Mall Mini
(092211)

Borracha da porta do freezer room da padaria
esta estragada

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2377450

14 Aug, 26

Shoprite Makua Mall Mini
(092211)

Dreno dentro de coldroom da padaria esta
intupido

TS Plumbing
Services

Drain
Blocked

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2377820

15 Aug, 26

Shoprite Makua Mall Mini
(092211)

Juice upright fridge running warm

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2377977

16 Aug, 26

Shoprite Tete Mini (069727)

Canteen fridge door repairs and painting

TS Refrigeration

Refrigeration
Door

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2378007

16 Aug, 26

Shoprite Quelimane Mini
(035156)

The general freezer is building up and forming ice
on the walls.

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2378009

16 Aug, 26

Shoprite Quelimane Mini
(035156)

The fruit and vegetable cold room is not cooling
properly.

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2378011

16 Aug, 26

Shoprite Quelimane Mini
(035156)

The Deli cold room is not working.

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2378012

16 Aug, 26

Shoprite Quelimane Mini
(035156)

The margarine cold room door needs to be
riveted.

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2378081

17 Aug, 26

Shoprite Tete Zambezi Mini
(035376)

Replacement of 3 1HP compressors in the
following systems: Upright Fruit/Vegetab

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2378084

17 Aug, 26

Shoprite Tete Zambezi Mini
(035376)

Replacement of 3 1HP compressors in the
following systems: Upright Fruit/Vegetab

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2378087

17 Aug, 26

Shoprite Tete Zambezi Mini
(035376)

Replacement of burnt-out bulbs in the jumbo
freezers and Upright Fridge for cake

TS Refrigeration

Refrigeration
Lights

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2378092

17 Aug, 26

Shoprite Tete Zambezi Mini
(035376)

Replacement of a burnt-out fan and repair of a
gas leak in the butcher's counter

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

Work Order Status Report for
Sep 1, 2026
Work Order
Number

Date
Reported

Location Description

2378094

17 Aug, 26

Shoprite Tete Zambezi Mini
(035376)

2378103

17 Aug, 26

2378117

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

Replacement of a stank box in the General
Freezer.

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

Shoprite Tete Zambezi Mini
(035376)

Replacement of a press switch in the General
Freezer.

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

17 Aug, 26

Shoprite Tete Zambezi Mini
(035376)

Replacement of 4 fans in the condenser of the
following systems: Fruits & Vegeta

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2378328

17 Aug, 26

Shoprite Pemba (096736)

Deli cold room evaporator fan not working

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2378348

17 Aug, 26

Shoprite Pemba (096736)

General cold room burnt out lamps

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2378375

17 Aug, 26

Shoprite Pemba (096736)

General cold room burnt evaporator fans X 2

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2378386

17 Aug, 26

Shoprite Pemba (096736)

General freezer burnt evaporator fan

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2378395

17 Aug, 26

Shoprite Pemba (096736)

General freezer burnt out lamps .

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2378403

17 Aug, 26

Shoprite Pemba (096736)

Replacement of burnt-out lamps in upright chillers

TS Refrigeration

Refrigeration
Lights

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2378422

17 Aug, 26

Shoprite Pemba (096736)

Replace malfunctioning temperature controllers on
5 X upright chillers

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2378476

17 Aug, 26

Shoprite Pemba (096736)

Attend to leak repair on fruit and veg system c
upright chiller

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2378494

17 Aug, 26

Shoprite Pemba (096736)

System F icing up

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2378501

17 Aug, 26

Shoprite Pemba (096736)

Attend to leak repair on system D water upright
chiller

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2379859

18 Aug, 26

Shoprite Makua Mall Mini
(092211)

Warehouse entrance replace strip curtain.

TS - Building
Fabric

Strip Curtain

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2380050

18 Aug, 26

Shoprite Makua Mall Mini
(092211)

Replace 6 old flags.

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2380070

18 Aug, 26

Shoprite Quelimane Mini

Painting required at till point .

TS - Building

Handyman

Assigned

Fernando De

100.00

Out of SLA

Work Order Status Report for
Sep 1, 2026
Work Order
Number

Date
Reported

Location Description

Description

(035156)

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

Fabric

Service

Supplier

Melo Janerio

SLA %

SLA Status

2380080

18 Aug, 26

Shoprite Quelimane Mini
(035156)

Replacing customer entrance door clamps.

TS - Building
Fabric

Door

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2380092

18 Aug, 26

Shoprite Quelimane Mini
(035156)

Replacing 5 tiles de Bakery.

TS - Building
Fabric

Tiling

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2380099

18 Aug, 26

Shoprite Quelimane Mini
(035156)

The rusty part in the shop needs painting.

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2380111

18 Aug, 26

Shoprite Quelimane Mini
(035156)

warehouse floor needs maintenance

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2380641

18 Aug, 26

Shoprite Makua Mall Mini
(092211)

female toilet seat leaking .

TS Plumbing
Services

Toilet/Urinal

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2380655

18 Aug, 26

Shoprite Makua Mall Mini
(092211)

female toilet seat replace cover .

TS Plumbing
Services

Toilet/Urinal

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2380803

18 Aug, 26

Shoprite Tete Mall (035384)

weld the warehouse corridor pipes

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2381532

19 Aug, 26

Shoprite Tete Mall (035384)

To repair perishable cold room.

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2381707

19 Aug, 26

Shoprite Nampula (044365)

To repair admin office door handle.

TS - Building
Fabric

Door

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2381914

19 Aug, 26

Shoprite Nampula (044365)

To repair cooldrink upright fridge lights.

TS Refrigeration

Refrigeration
Lights

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2381918

19 Aug, 26

Shoprite Nampula (044365)

To repair a door at main store area.

TS - Building
Fabric

Door

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2382540

20 Aug, 26

Shoprite Tete Zambezi Mini
(035376)

Repair of two damaged refrigerated containers: 1
container from the store and 1

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2382615

20 Aug, 26

Shoprite Makua Mall Mini
(092211)

To replace one mosaic in the store.

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2382619

20 Aug, 26

Shoprite Makua Mall Mini
(092211)

To unblock F&V basin.

TS Plumbing
Services

Hand
Basin/Sink

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2382932

20 Aug, 26

Shoprite Tete Zambezi Mini
(035376)

Replacement of a burnt-out air conditioning
compressor in the Cash Office.

TS - HVAC

Air
Conditioning

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

Work Order Status Report for
Sep 1, 2026
Work Order
Number

Date
Reported

Location Description

2382945

20 Aug, 26

Shoprite Tete Mall (035384)

2382995

20 Aug, 26

2383619

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

To repair a faulty butchery fridge.

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

Shoprite Tete Zambezi Mini
(035376)

Replacement of a burnt-out fan in the Butter
Upright Fridge

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

21 Aug, 26

Shoprite Nampula (044365)

To repair holes in the pole display.

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2383846

21 Aug, 26

Shoprite Nampula (044365)

Water seeps through the walls at Non-food

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2383862

21 Aug, 26

Shoprite Tete Mall (035384)

To replace general freezer 1x fan.

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2384445

22 Aug, 26

Shoprite Quelimane Mini
(035156)

Staff entrance door needs replacement

TS - Building
Fabric

Door

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2384449

22 Aug, 26

Shoprite Quelimane Mini
(035156)

Hand dryer in the men's WC is not working.

TS Electrical
Serv

Electrical
General

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2384451

22 Aug, 26

Shoprite Quelimane Mini
(035156)

The flush mechanism in the men's WC needs
repair.

TS Plumbing
Services

Toilet/Urinal

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2384630

23 Aug, 26

Shoprite Tete Mall (035384)

Urinal blocked & Toilet seat replacement.

TS Plumbing
Services

Toilet/Urinal

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2384639

23 Aug, 26

Shoprite Tete Mall (035384)

To repair shop aircon.

TS - HVAC

Air
Conditioning

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2384641

23 Aug, 26

Shoprite Tete Mall (035384)

To replace training room door lock.

TS - Building
Fabric

Door

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2385088

24 Aug, 26

Shoprite Nampula (044365)

Fitting and painting the shelves in the freezer
room

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2385562

24 Aug, 26

Shoprite Nampula (044365)

To repair deli circuit breaker light.

TS Electrical
Serv

Circuit
Breaker

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2386175

25 Aug, 26

Shoprite Nampula (044365)

General cold room replace lights .

TS Refrigeration

Refrigeration
Lights

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2386200

25 Aug, 26

Shoprite Nampula (044365)

Cabinet 10 and 11 system F is tripping power.

TS -

Refrigeration

Assigned

Fernando De

100.00

Out of SLA

Work Order Status Report for
Sep 1, 2026
Work Order
Number

Date
Reported

Location Description

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

Refrigeration

Butchery
Cabinet

Supplier

Melo Janerio

SLA %

SLA Status

2386460

25 Aug, 26

Shoprite Nampula (044365)

Butchery light is not working.

TS Electrical
Serv

Lighting

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2386712

25 Aug, 26

Shoprite Nampula (044365)

To repair/replace bay 2 light.

TS Electrical
Serv

Lighting

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2386927

26 Aug, 26

Shoprite Nampula (044365)

To repair the stairs .

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2386971

26 Aug, 26

Shoprite Nampula (044365)

Male toilets sink tap

TS Plumbing
Services

Tap

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2387273

26 Aug, 26

Shoprite Makua Mall Mini
(092211)

Receiving drain is blocked.

TS Plumbing
Services

Drain
Blocked

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2389817

29 Aug, 26

Shoprite Tete Mini (069727)

General freezer is leaking

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2390085

30 Aug, 26

Shoprite Tete Zambezi Mini
(035376)

Repair of butchery cold-room door

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2390087

30 Aug, 26

Shoprite Tete Zambezi Mini
(035376)

Replacement of a burnt-out fixture in the upright
cake display case.

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2390088

30 Aug, 26

Shoprite Tete Zambezi Mini
(035376)

Repair of a gas leak and replacement of two
burnt-out fans in the Butchery Freez

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Fernando De
Melo Janerio

84.96

In SLA

2390092

30 Aug, 26

Shoprite Tete Zambezi Mini
(035376)

Replacement of a temperature controller in the
fruit and vegetable cold room.

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2390094

30 Aug, 26

Shoprite Tete Zambezi Mini
(035376)

Replacement of 1 fan in the general freezer.

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Fernando De
Melo Janerio

84.96

In SLA

2390096

30 Aug, 26

Shoprite Tete Zambezi Mini
(035376)

Replacement of wooden covers for iron assembly
and painting in the Butchery drop

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Fernando De
Melo Janerio

70.09

In SLA

2390124

30 Aug, 26

Shoprite Tete Mini (069727)

Deli chiller running warm .

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2391189

31 Aug, 26

Shoprite Quelimane Mini

One fan is not functioning in butchery cold room

TS -

Refrigeration

Assigned

Fernando De

100.00

Out of SLA

Work Order Status Report for
Sep 1, 2026
Work Order
Number

Date
Reported

Location Description

Description

(035156)

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

Refrigeration

Coldroom

Supplier

Melo Janerio

SLA %

SLA Status

2391192

31 Aug, 26

Shoprite Quelimane Mini
(035156)

pink lights to be installed in butchery cabinets

TS Refrigeration

Refrigeration
Lights

Assigned
Supplier

Fernando De
Melo Janerio

9.38

In SLA

2391196

31 Aug, 26

Shoprite Quelimane Mini
(035156)

Door closing mechanism broken in the butchery
freezer.

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Fernando De
Melo Janerio

9.20

In SLA

2391198

31 Aug, 26

Shoprite Quelimane Mini
(035156)

Bakery freezer not working

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Fernando De
Melo Janerio

9.09

In SLA

2391199

31 Aug, 26

Shoprite Quelimane Mini
(035156)

bakery cold room not working

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2391211

31 Aug, 26

Shoprite Quelimane Mini
(035156)

split units not working

TS - HVAC

Air
Conditioning

Assigned
Supplier

Fernando De
Melo Janerio

8.26

In SLA

2391213

31 Aug, 26

Shoprite Quelimane Mini
(035156)

Drop temp in butchery not functioning

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2391216

31 Aug, 26

Shoprite Quelimane Mini
(035156)

cold-room not cooling

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Fernando De
Melo Janerio

100.00

Out of SLA

2393021

01 Sep, 26

Shoprite Chimoio (008430)

3 Monthly HVAC Service

TS - HVAC

HVAC
Service

Assigned
Supplier

Fernando De
Melo Janerio

0.00

In SLA

2393022

01 Sep, 26

Shoprite Chimoio (008430)

3 Monthly Refrigeration Service

TS Refrigeration

Refrigeration
Service

Assigned
Supplier

Fernando De
Melo Janerio

0.00

In SLA

2393024

01 Sep, 26

Shoprite Quelimane Mini
(035156)

3 Monthly Refrigeration Service

TS Refrigeration

Refrigeration
Service

Assigned
Supplier

Fernando De
Melo Janerio

0.00

In SLA

2393025

01 Sep, 26

Shoprite Quelimane Mini
(035156)

3 Monthly HVAC Service

TS - HVAC

HVAC
Service

Assigned
Supplier

Fernando De
Melo Janerio

0.00

In SLA

2393026

01 Sep, 26

Shoprite Tete Zambezi Mini
(035376)

3 Monthly Refrigeration Service

TS Refrigeration

Refrigeration
Service

Assigned
Supplier

Fernando De
Melo Janerio

0.00

In SLA

2393027

01 Sep, 26

Shoprite Tete Zambezi Mini
(035376)

3 Monthly HVAC Service

TS - HVAC

HVAC
Service

Assigned
Supplier

Fernando De
Melo Janerio

0.00

In SLA

2393028

01 Sep, 26

Shoprite Tete Mall (035384)

3 Monthly HVAC Service

TS - HVAC

HVAC
Service

Assigned
Supplier

Fernando De
Melo Janerio

0.00

In SLA

2393029

01 Sep, 26

Shoprite Tete Mall (035384)

3 Monthly Refrigeration Service

TS Refrigeration

Refrigeration
Service

Assigned
Supplier

Fernando De
Melo Janerio

0.00

In SLA

2393030

01 Sep, 26

Shoprite Nampula (044365)

3 Monthly Refrigeration Service

TS Refrigeration

Refrigeration
Service

Assigned
Supplier

Fernando De
Melo Janerio

0.00

In SLA

Work Order Status Report for
Sep 1, 2026
Work Order
Number

Date
Reported

Location Description

2393031

01 Sep, 26

Shoprite Nampula (044365)

2393032

01 Sep, 26

2393033

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

3 Monthly HVAC Service

TS - HVAC

HVAC
Service

Assigned
Supplier

Fernando De
Melo Janerio

0.00

In SLA

Shoprite Nampula (044365)

Monthly Goods Lift Service (Lift 2)

TS Conveying
(ie. Lift)

Goods Lift
Service

Assigned
Supplier

Fernando De
Melo Janerio

0.00

In SLA

01 Sep, 26

Shoprite Nampula (044365)

Monthly Goods Lift Service

TS Conveying
(ie. Lift)

Goods Lift
Service

Assigned
Supplier

Fernando De
Melo Janerio

0.00

In SLA

2393034

01 Sep, 26

Shoprite Tete Mini (069727)

3 Monthly HVAC Service

TS - HVAC

HVAC
Service

Assigned
Supplier

Fernando De
Melo Janerio

0.00

In SLA

2393035

01 Sep, 26

Shoprite Tete Mini (069727)

3 Monthly Refrigeration Service

TS Refrigeration

Refrigeration
Service

Assigned
Supplier

Fernando De
Melo Janerio

0.00

In SLA

2393036

01 Sep, 26

Shoprite Makua Mall Mini
(092211)

3 Monthly Refrigeration Service

TS Refrigeration

Refrigeration
Service

Assigned
Supplier

Fernando De
Melo Janerio

0.00

In SLA

2393037

01 Sep, 26

Shoprite Makua Mall Mini
(092211)

3 Monthly HVAC Service

TS - HVAC

HVAC
Service

Assigned
Supplier

Fernando De
Melo Janerio

0.00

In SLA

2393038

01 Sep, 26

Shoprite Pemba (096736)

3 Monthly HVAC Service

TS - HVAC

HVAC
Service

Assigned
Supplier

Fernando De
Melo Janerio

0.00

In SLA

2393039

01 Sep, 26

Shoprite Pemba (096736)

3 Monthly Refrigeration Service

TS Refrigeration

Refrigeration
Service

Assigned
Supplier

Fernando De
Melo Janerio

0.00

In SLA

2393040

01 Sep, 26

Shoprite Pemba (096736)

Monthly Plumbing Deep Clean (Drainage and
Traps and Tunnels)

TS Plumbing
Services

Tunnel
Cleaning &
Grease Trap
Services

Assigned
Supplier

Fernando De
Melo Janerio

0.00

In SLA

Statuses: Open Work orders: Invoice Packs need to be loaded / Completed
Work Order
Number

Date
Reported

Location Description

2243609

01 Apr, 26

Shoprite Nampula (044365)

2251926

10 Apr, 26

Shoprite Nampula (044365)

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

Upright fridge running warm

TS Refrigeration

Refrigeration
Upright
Fridge

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

Upright fridge running warm .

TS Refrigeration

Refrigeration
Upright
Fridge

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

Work Order Status Report for
Sep 1, 2026
Work Order
Number

Date
Reported

Location Description

2252608

11 Apr, 26

Shoprite Pemba (096736)

2258533

19 Apr, 26

2259834

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

Installation of general freezer system DD
compressor

TS Refrigeration

Refrigeration
Freezer

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

Shoprite Nampula (044365)

Preventative Maintenance on 4 x Store roller
shutter doors

TS - Building
Fabric

Roller
Shutter Door

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

20 Apr, 26

Shoprite Nampula (044365)

General cold room is not working - Fruit & Veggie.

TS Refrigeration

Refrigeration
Coldroom

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2261068

21 Apr, 26

Shoprite Tete Zambezi Mini
(035376)

Repair of the drainpipe in the butchery freezer.

TS Refrigeration

Refrigeration
Freezer

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2264242

26 Apr, 26

Shoprite Chimoio (008430)

Cold meat cabinet not cooling

TS Refrigeration

Refrigeration
Butchery
Cabinet

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2264452

27 Apr, 26

Shoprite Tete Zambezi Mini
(035376)

Attend to leak on bakery freezer

TS Refrigeration

Refrigeration
Freezer

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2264455

27 Apr, 26

Shoprite Tete Zambezi Mini
(035376)

Attend to installation of compressor on 2nd trade
floor AC

TS - HVAC

Air
Conditioning

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2265741

28 Apr, 26

Shoprite Quelimane Mini
(035156)

Upright fridge running warm .

TS Refrigeration

Refrigeration
Upright
Fridge

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2267354

30 Apr, 26

Shoprite Chimoio (008430)

Butchery freezer & cold room are running warm.

TS Refrigeration

Refrigeration
Freezer

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2275674

05 May, 26

Shoprite Quelimane Mini
(035156)

Supply of Compressor 1 for Central AC

TS - HVAC

HVAC Compressor

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2275697

05 May, 26

Shoprite Quelimane Mini
(035156)

Supply of Compressor 2 for Central AC

TS - HVAC

HVAC Compressor

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2276038

06 May, 26

Shoprite Makua Mall Mini
(092211)

Two locks – one in the men’s toilet and one in the
ladies’ toilet – are broken a

TS - Building
Fabric

Door

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2278964

10 May, 26

Shoprite Tete Mall (035384)

Butchery freezer room blower cover

TS -

Refrigeration

Awaiting

Fernando De

100.00

Out of SLA

Work Order Status Report for
Sep 1, 2026
Work Order
Number

Date
Reported

Location Description

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

Refrigeration

Freezer

Invoice /
Paperwork

Melo Janerio

SLA %

SLA Status

2292750

25 May, 26

Shoprite Pemba (096736)

Changing lights in the Beer and Fruit & Veg
Section

TS Electrical
Serv

Lighting

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2294766

27 May, 26

Shoprite Tete Mall (035384)

2 in-store AC condenser fans that are not working

TS - HVAC

Air
Conditioning

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2294955

27 May, 26

Shoprite Nampula (044365)

Repair staff entrance door

TS - Building
Fabric

Door

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2304197

02 Jun, 26

Shoprite Tete Mini (069727)

Repair of the main freezer

TS Refrigeration

Refrigeration
Freezer

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2306773

04 Jun, 26

Shoprite Tete Zambezi Mini
(035376)

3 Monthly HVAC Service

TS - HVAC

HVAC
Service

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2310556

09 Jun, 26

Shoprite Pemba (096736)

3 Monthly HVAC Service

TS - HVAC

HVAC
Service

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2312448

11 Jun, 26

Shoprite Chimoio (008430)

Bakery cold room that is currently not working.

TS Refrigeration

Refrigeration
Coldroom

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2312455

11 Jun, 26

Shoprite Chimoio (008430)

Cool drink fridge not cooling

TS Refrigeration

Refrigeration
Upright
Fridge

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2320427

20 Jun, 26

Shoprite Pemba (096736)

The connection boxes on the freezers are
damaged

TS Electrical
Serv

Electrical
General

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2320693

21 Jun, 26

Shoprite Pemba (096736)

Butchery ceiling damaged .

TS - Building
Fabric

Ceiling

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2326608

26 Jun, 26

Shoprite Chimoio (008430)

Freezer shelves that are rusted and need a
painting

TS - Building
Fabric

Handyman
Service

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2327278

29 Jun, 26

Shoprite Chimoio (008430)

Installation of freezer room new panels

TS - Building
Fabric

Handyman
Service

Awaiting
Invoice /

Fernando De
Melo Janerio

80.65

In SLA

Work Order Status Report for
Sep 1, 2026
Work Order
Number

Date
Reported

Location Description

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

Paperwork
2327281

29 Jun, 26

Shoprite Chimoio (008430)

installation of store HVAC freezer compressor

TS Refrigeration

Refrigeration
Freezer

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

80.47

In SLA

2339614

08 Jul, 26

Shoprite Pemba (096736)

The Main Pump leak .

TS Plumbing
Services

General
Plumbing

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2340324

09 Jul, 26

Shoprite Chimoio (008430)

Butchery corridor drain that is currently blocked.

TS Plumbing
Services

Drain
Blocked

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2348737

17 Jul, 26

Shoprite Chimoio (008430)

cooldrink fridges and margarine upright running
warm .

TS Refrigeration

Refrigeration
Upright
Fridge

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2349161

17 Jul, 26

Shoprite Chimoio (008430)

Deli salad server is not cooling.

TS Refrigeration

Refrigeration
Upright
Fridge

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2351990

21 Jul, 26

Shoprite Chimoio (008430)

Bakery cake display not cooling

TS Refrigeration

Refrigeration
Upright
Fridge

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2354319

22 Jul, 26

Shoprite Tete Mall (035384)

Assistance with a pipe and an elbow

TS Plumbing
Services

General
Plumbing

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA

2368053

04 Aug, 26

Shoprite Chimoio (008430)

Butchery meat display that is currently not cooling

TS Refrigeration

Refrigeration
Butchery
Cabinet

Awaiting
Invoice /
Paperwork

Fernando De
Melo Janerio

100.00

Out of SLA