Work Order Status Report for
Jul 29, 2026
Statuses: Assigned to Supplier Work Orders: Needs to be responded upon
Work Order
Number

Date
Reported

Location Description

2216543

02 Mar, 26

Shoprite Tete Mall (035384)

2218843

04 Mar, 26

2221485

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

General freezer high temperature.

TS Refrigeration

Refrigeration
Walk in
Chiller

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

Shoprite Tete Mini (069727)

Cheese and butter upright fridge running warm.

TS Refrigeration

Refrigeration
Dairy Upright

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

08 Mar, 26

Shoprite Quelimane Mini
(035156)

Butchery cold room painting required

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2229376

16 Mar, 26

Shoprite Tete Mini (069727)

Solar protecter for aircon damaged .

TS - HVAC

Air
Conditioning

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2234200

21 Mar, 26

Shoprite Tete Zambezi Mini
(035376)

Replacing a burnt-out light bulb in a jumbo
freezer.

TS Electrical
Serv

Lighting

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2235950

23 Mar, 26

Shoprite Nampula (044365)

Butchery drop temp running warm.

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2240977

30 Mar, 26

Shoprite Quelimane Mini
(035156)

Seven light bulbs burned out in the store

TS Electrical
Serv

Lighting

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2247310

02 Apr, 26

Shoprite Makua Mall Mini
(092211)

Chicken jumbo fridge running warm .

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2247328

02 Apr, 26

Shoprite Makua Mall Mini
(092211)

Cooldrink fridge running warm

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2251041

09 Apr, 26

Shoprite Makua Mall Mini
(092211)

Electrical panel wall repairs .

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2254464

14 Apr, 26

Shoprite Tete Mall (035384)

Deep freezer door hinge repair

TS Refrigeration

Refrigeration
Door

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2258507

19 Apr, 26

Shoprite Chimoio (008430)

Preventative Maintenance on 3 x Store roller
shutter doors as per Quote.

TS - Building
Fabric

Roller
Shutter Door

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2258510

19 Apr, 26

Shoprite Pemba (096736)

Preventative Maintenance on 5 X Store roller
shutter door as per Quote

TS - Building
Fabric

Roller
Shutter Door

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2258523

19 Apr, 26

Shoprite Tete Mall (035384)

Preventatives Maintenance on 5 x Store roller
shutter doors

TS - Building
Fabric

Roller
Shutter Door

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

Work Order Status Report for
Jul 29, 2026
Work Order
Number

Date
Reported

Location Description

Description

Service
Category
Description

Service
Code
Description

Status
Description

2263338

24 Apr, 26

Shoprite Makua Mall Mini
(092211)

2264466

27 Apr, 26

2264468

Technical
Manager
Assigned

SLA %

SLA Status

Butchery hot water taps repairs

TS Plumbing
Services

Tap

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

Shoprite Pemba (096736)

Installation of new compressor on bakery coldroom

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

27 Apr, 26

Shoprite Pemba (096736)

Installation of new compressor on Deli Coldroom

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2265961

29 Apr, 26

Shoprite Nampula (044365)

To repair customer's trolley.

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2277306

07 May, 26

Shoprite Tete Mall (035384)

Fruit and vegetable display system B. The
temperature is too high

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2278696

09 May, 26

Shoprite Tete Mini (069727)

Cover general freezer fan

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2278965

10 May, 26

Shoprite Tete Mall (035384)

Butchery freezer room change door rubbers seals

TS Refrigeration

Refrigeration
Door

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2279898

11 May, 26

Shoprite Tete Mini (069727)

Juice fridge running warm .

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2280481

12 May, 26

Shoprite Chimoio (008430)

Fruit & Veg cold room not cooling

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2282223

13 May, 26

Shoprite Makua Mall Mini
(092211)

To replace F&V light.

TS Electrical
Serv

Lighting

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2284964

15 May, 26

Shoprite Pemba (096736)

The hot water pipe is leaking, causing the ceiling
to get wet

TS Plumbing
Services

General
Plumbing

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2284973

15 May, 26

Shoprite Pemba (096736)

Refrigerated cabinet is rusty painting required .

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2286081

17 May, 26

Shoprite Quelimane Mini
(035156)

Repair nineteen (19) burnt-out light bulbs

TS Electrical
Serv

Lighting

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2286082

17 May, 26

Shoprite Quelimane Mini
(035156)

Butchers circuit breaker

TS Electrical
Serv

Circuit
Breaker

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

Work Order Status Report for
Jul 29, 2026
Work Order
Number

Date
Reported

Location Description

2286307

18 May, 26

Shoprite Quelimane Mini
(035156)

2286314

18 May, 26

2287786

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

A chewed-through cable in the chicken freezer

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

Shoprite Quelimane Mini
(035156)

Cooldrink fridge temperature controller burnt

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

19 May, 26

Shoprite Tete Zambezi Mini
(035376)

Replacement of thermostat in the main freezer.

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2287843

19 May, 26

Shoprite Nampula (044365)

Butchery general freezer running warm .

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2289266

20 May, 26

Shoprite Chimoio (008430)

Cheese and margarine Upright fridge running
warm .

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2289290

20 May, 26

Shoprite Tete Mini (069727)

Butchery AC repairs .

TS - HVAC

Air
Conditioning

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2289490

20 May, 26

Shoprite Tete Mall (035384)

Condenser fan faulty

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2289649

20 May, 26

Shoprite Tete Mall (035384)

To replace 2x floor tiles, 1x tube and paint - F&V.

TS - Building
Fabric

Tiling

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2292750

25 May, 26

Shoprite Pemba (096736)

Changing lights in the Beer and Fruit & Veg
Section

TS Electrical
Serv

Lighting

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2294762

27 May, 26

Shoprite Tete Mall (035384)

Refrigerator is not working

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2296089

28 May, 26

Shoprite Chimoio (008430)

Perishable upright fridge not cooling

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2296616

28 May, 26

Shoprite Tete Mini (069727)

repair the salad display

TS Refrigeration

Display
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2297325

29 May, 26

Shoprite Chimoio (008430)

Margarine and juice cabinets not cooling

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2297512

29 May, 26

Shoprite Chimoio (008430)

Receiving gate strip curtain damaged

TS - Building
Fabric

Strip Curtain

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

Work Order Status Report for
Jul 29, 2026
Work Order
Number

Date
Reported

Location Description

2297521

29 May, 26

Shoprite Chimoio (008430)

2298132

30 May, 26

2298591

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

Store A/C compressor that is not working

TS - HVAC

Air
Conditioning

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

Shoprite Quelimane Mini
(035156)

Display case in the Butchery has a melted power
outlet that needs to be repaired

TS Electrical
Serv

Electrical
General

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

31 May, 26

Shoprite Makua Mall Mini
(092211)

Roof leaking in butchery preparation area.

TS Plumbing
Services

General
Plumbing

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2298593

31 May, 26

Shoprite Makua Mall Mini
(092211)

Hot water system in the butchery is out of order
and needs to be fixed.

TS Plumbing
Services

Geyser/Hot
Water
Cylinder

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2298595

31 May, 26

Shoprite Makua Mall Mini
(092211)

One tap is out of order and needs to be replaced

TS Plumbing
Services

Tap

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2298947

01 Jun, 26

Shoprite Makua Mall Mini
(092211)

Replace butchery tap .

TS Plumbing
Services

Tap

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2298968

01 Jun, 26

Shoprite Makua Mall Mini
(092211)

There’s a pipe running across the ceiling of the
butchery leaking water .

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2299136

01 Jun, 26

Shoprite Nampula (044365)

Cabinet 46 system DD running warm .

TS Refrigeration

Refrigeration
Door Handle

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2299178

01 Jun, 26

Shoprite Tete Mall (035384)

Bakery display is not working

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2303721

02 Jun, 26

Shoprite Makua Mall Mini
(092211)

The circuit breaker supplying power to the soft
drink and beer fridge needs to

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2304464

03 Jun, 26

Shoprite Nampula (044365)

The flush mechanisms on male and female toilet
not blocking the water supply.

TS Plumbing
Services

Toilet/Urinal

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2306033

04 Jun, 26

Shoprite Makua Mall Mini
(092211)

Repair butchery celling .

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2306771

04 Jun, 26

Shoprite Chimoio (008430)

3 Monthly Refrigeration Service

TS Refrigeration

Refrigeration
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2306772

04 Jun, 26

Shoprite Chimoio (008430)

3 Monthly HVAC Service

TS - HVAC

HVAC
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

Work Order Status Report for
Jul 29, 2026
Work Order
Number

Date
Reported

Location Description

Description

Service
Category
Description

Service
Code
Description

Status
Description

2306776

04 Jun, 26

2306777

Technical
Manager
Assigned

SLA %

SLA Status

Shoprite Tete Mall (035384)

3 Monthly Refrigeration Service

TS Refrigeration

Refrigeration
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

04 Jun, 26

Shoprite Makua Mall Mini
(092211)

3 Monthly HVAC Service

TS - HVAC

HVAC
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2306778

04 Jun, 26

Shoprite Makua Mall Mini
(092211)

3 Monthly Refrigeration Service

TS Refrigeration

Refrigeration
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2307062

05 Jun, 26

Shoprite Makua Mall Mini
(092211)

The bus bars need fixing as they are damaged.

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2307069

05 Jun, 26

Shoprite Makua Mall Mini
(092211)

Replace butchery tap damaged .

TS Plumbing
Services

Tap

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2307454

05 Jun, 26

Shoprite Nampula (044365)

Store aircon leaking water .

TS - HVAC

Air
Conditioning

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2307813

06 Jun, 26

Shoprite Nampula (044365)

Repair general cold room door .

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2307816

06 Jun, 26

Shoprite Quelimane Mini
(035156)

Butchery display counter no power .

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2308093

06 Jun, 26

Shoprite Tete Mall (035384)

Replace butchery tile

TS - Building
Fabric

Tiling

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2308096

06 Jun, 26

Shoprite Tete Mall (035384)

repair the seal on the fridge door in the butchery .

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2310550

09 Jun, 26

Shoprite Quelimane Mini
(035156)

3 Monthly HVAC Service

TS - HVAC

HVAC
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2310551

09 Jun, 26

Shoprite Quelimane Mini
(035156)

3 Monthly Refrigeration Service

TS Refrigeration

Refrigeration
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2310552

09 Jun, 26

Shoprite Nampula (044365)

3 Monthly HVAC Service

TS - HVAC

HVAC
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2310553

09 Jun, 26

Shoprite Nampula (044365)

3 Monthly Refrigeration Service

TS Refrigeration

Refrigeration
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2310554

09 Jun, 26

Shoprite Tete Mini (069727)

3 Monthly Refrigeration Service

TS Refrigeration

Refrigeration
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2310555

09 Jun, 26

Shoprite Tete Mini (069727)

3 Monthly HVAC Service

TS - HVAC

HVAC

Assigned

Franklin

100.00

Out of SLA

Work Order Status Report for
Jul 29, 2026
Work Order
Number

Date
Reported

Location Description

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

Service

Supplier

Iheagwa

SLA %

SLA Status

2310556

09 Jun, 26

Shoprite Pemba (096736)

3 Monthly HVAC Service

TS - HVAC

HVAC
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2311993

10 Jun, 26

Shoprite Nampula (044365)

Fruit and veg general cold room running warm .

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2314915

12 Jun, 26

Shoprite Tete Mini (069727)

Jumbo freezer light not working

TS Refrigeration

Refrigeration
Lights

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2317246

17 Jun, 26

Shoprite Quelimane Mini
(035156)

Juice upright fridge running warm

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2318667

18 Jun, 26

Shoprite Tete Zambezi Mini
(035376)

Repair of upright butter and cheese refrigerator.

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2318672

18 Jun, 26

Shoprite Tete Zambezi Mini
(035376)

Repair of upright butter and cheese refrigerator.

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2318679

18 Jun, 26

Shoprite Tete Zambezi Mini
(035376)

Repair of a Green brand AC unit.

TS - HVAC

Air
Conditioning

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2319317

19 Jun, 26

Shoprite Tete Mini (069727)

To install General Freezer 1 x Bitzer
4NES-14Y-40P Compressor

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2320427

20 Jun, 26

Shoprite Pemba (096736)

The connection boxes on the freezers are
damaged

TS Electrical
Serv

Electrical
General

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2320663

21 Jun, 26

Shoprite Tete Mall (035384)

2 emergency door locks damaged .

TS - Building
Fabric

Door

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2320693

21 Jun, 26

Shoprite Pemba (096736)

Butchery ceiling damaged .

TS - Building
Fabric

Ceiling

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2322509

23 Jun, 26

Shoprite Tete Zambezi Mini
(035376)

Repair of a leak in the high-pressure compressor
pipe of the butchery cold room.

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2326608

26 Jun, 26

Shoprite Chimoio (008430)

Freezer shelves that are rusted and need a
painting

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2327146

28 Jun, 26

Shoprite Chimoio (008430)

Installation of freezer room roof panels.

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2327147

28 Jun, 26

Shoprite Chimoio (008430)

Installation of Store HVAC Compressor

TS - HVAC

Air

Assigned

Franklin

100.00

Out of SLA

Work Order Status Report for
Jul 29, 2026
Work Order
Number

Date
Reported

Location Description

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

Conditioning

Supplier

Iheagwa

SLA %

SLA Status

2327149

28 Jun, 26

Shoprite Chimoio (008430)

Installation of Store HVAC Condenser Fans

TS - HVAC

Air
Conditioning

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2327274

29 Jun, 26

Shoprite Chimoio (008430)

Freezer ceiling protectors damaged

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2327285

29 Jun, 26

Shoprite Chimoio (008430)

Installation of store freezer condenser fans

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2327306

29 Jun, 26

Shoprite Makua Mall Mini
(092211)

Male urinal 2x blocked .

TS Plumbing
Services

Toilet/Urinal

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2327393

29 Jun, 26

Shoprite Nampula (044365)

System K cabinet 18 running warm .

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2327397

29 Jun, 26

Shoprite Quelimane Mini
(035156)

Replace 3 broken tiles in store .

TS - Building
Fabric

Tiling

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2327687

29 Jun, 26

Shoprite Chimoio (008430)

Deli light that is currently out of position

TS Electrical
Serv

Lighting

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2329478

01 Jul, 26

Shoprite Tete Zambezi Mini
(035376)

Replacement of 1 resistance contactor in the
Bakery Freezer.

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2329481

01 Jul, 26

Shoprite Tete Zambezi Mini
(035376)

Repair of a gas leak in the bakery's upright
Fridge .

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2329486

01 Jul, 26

Shoprite Tete Zambezi Mini
(035376)

Repair of a gas leak in the butcher's cold room.

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2332278

01 Jul, 26

Shoprite Pemba (096736)

Monthly Plumbing Deep Clean (Drainage and
Traps and Tunnels)

TS Plumbing
Services

Tunnel
Cleaning &
Grease Trap
Services

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2332829

01 Jul, 26

Shoprite Tete Mini (069727)

Painting Trolleys

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2333425

02 Jul, 26

Shoprite Tete Mini (069727)

Repair of power .

TS Electrical
Serv

Lighting

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2333675

02 Jul, 26

Shoprite Tete Mall (035384)

Perishable upright system E high temp .

TS -

Refrigeration

Assigned

Franklin

100.00

Out of SLA

Work Order Status Report for
Jul 29, 2026
Work Order
Number

Date
Reported

Location Description

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

Refrigeration

Upright
Fridge

Supplier

Iheagwa

SLA %

SLA Status

2333767

02 Jul, 26

Shoprite Pemba (096736)

Replace burnt lamps in the bakery cold-room.

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2333776

02 Jul, 26

Shoprite Pemba (096736)

Replace burnt lamps on bottle coolers

TS Refrigeration

Refrigeration
Lights

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2333781

02 Jul, 26

Shoprite Pemba (096736)

Attend to repair damaged walls in BOH

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2333784

02 Jul, 26

Shoprite Pemba (096736)

Attend to bakery bread sales dry wall

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2333811

02 Jul, 26

Shoprite Pemba (096736)

Attend to replace curtains in receiving bay 1,2,3 &
Staff entrance door

TS - HVAC

Air Curtain

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2334499

03 Jul, 26

Shoprite Nampula (044365)

System A cabinet 1 running warm .

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2334528

03 Jul, 26

Shoprite Nampula (044365)

Cabinet 15 system H running warm

TS Refrigeration

Refrigeration
Butchery
Cabinet

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2334866

03 Jul, 26

Shoprite Chimoio (008430)

Deli cold room that is currently not cooling

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2335877

04 Jul, 26

Shoprite Quelimane Mini
(035156)

Air conditioning in the management office is
blowing hot air.

TS - HVAC

Air
Conditioning

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2335883

04 Jul, 26

Shoprite Quelimane Mini
(035156)

cheese upright fridge not working.

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2335992

04 Jul, 26

Shoprite Tete Mall (035384)

Butchery fridge running warm .

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2336134

05 Jul, 26

Shoprite Tete Mall (035384)

Replace silicone seal and repair of the butchery
door lock.

TS - Building
Fabric

Door

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2336137

05 Jul, 26

Shoprite Nampula (044365)

System A cabinet 2 running warm .

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2336139

05 Jul, 26

Shoprite Nampula (044365)

General cold room replace lights

TS Refrigeration

Refrigeration
Lights

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

Work Order Status Report for
Jul 29, 2026
Work Order
Number

Date
Reported

Location Description

2337469

06 Jul, 26

Shoprite Tete Mall (035384)

2338104

07 Jul, 26

2338120

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

Top hinge of the entrance door has come off

TS - Building
Fabric

Door

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

Shoprite Makua Mall Mini
(092211)

Cold meat upright fridge running warm .

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

07 Jul, 26

Shoprite Makua Mall Mini
(092211)

Bakery freezer running warm .

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2339614

08 Jul, 26

Shoprite Pemba (096736)

The Main Pump leak .

TS Plumbing
Services

General
Plumbing

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2340022

09 Jul, 26

Shoprite Tete Mini (069727)

Bakery drain is blocked.

TS Plumbing
Services

Drain
Blocked

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2340105

09 Jul, 26

Shoprite Tete Mini (069727)

Butchery deep freezer is not cooling .

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2340129

09 Jul, 26

Shoprite Makua Mall Mini
(092211)

Repair freezer room floor .

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2340324

09 Jul, 26

Shoprite Chimoio (008430)

Butchery corridor drain that is currently blocked.

TS Plumbing
Services

Drain
Blocked

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2341928

10 Jul, 26

Shoprite Nampula (044365)

Computer Room AC not working .

TS - HVAC

Air
Conditioning

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2341936

10 Jul, 26

Shoprite Quelimane Mini
(035156)

General freezer it has (2) two burnt-out light bulbs

TS Refrigeration

Refrigeration
Lights

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2341940

10 Jul, 26

Shoprite Quelimane Mini
(035156)

Cold room it has two (2) burnt-out light bulbs.

TS Refrigeration

Refrigeration
Lights

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2341943

10 Jul, 26

Shoprite Quelimane Mini
(035156)

Storage it has four (4) burnt-out light bulbs.

TS Electrical
Serv

Lighting

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2341947

10 Jul, 26

Shoprite Quelimane Mini
(035156)

Deli ballast fell, breaking a lamp protector and
shattering three light bulbs.

TS Electrical
Serv

Lighting

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2341953

10 Jul, 26

Shoprite Quelimane Mini
(035156)

Falso ceiling replacement Deli

TS Electrical
Serv

Lighting

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

Work Order Status Report for
Jul 29, 2026
Work Order
Number

Date
Reported

Location Description

Description

Service
Category
Description

Service
Code
Description

Status
Description

2343891

13 Jul, 26

2344548

Technical
Manager
Assigned

SLA %

SLA Status

Shoprite Pemba (096736)

The butchery coldroom pipe is worn out, causing
moisture to build up

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

13 Jul, 26

Shoprite Makua Mall Mini
(092211)

2X aircon in bay not working .

TS - HVAC

Fan

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2344947

13 Jul, 26

Shoprite Chimoio (008430)

Cool drink fridge is running warm.

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2344962

13 Jul, 26

Shoprite Tete Zambezi Mini
(035376)

Replacement of 1 AC Super General capacitor.

TS - HVAC

Air
Conditioning

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2344965

13 Jul, 26

Shoprite Tete Zambezi Mini
(035376)

Replacement of two burnt-out fans in the main
freezer and 1 63 Ah circuit breake

TS Refrigeration

Refrigeration
Freezer

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2344968

13 Jul, 26

Shoprite Tete Zambezi Mini
(035376)

Replacement of two burnt-out fans in the upright
water fridge, a burnt-out light

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2345440

14 Jul, 26

Shoprite Chimoio (008430)

Yogurt cabinet that is not cooling .

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2345838

14 Jul, 26

Shoprite Tete Mall (035384)

To repair butchery lights.

TS Electrical
Serv

Lighting

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2348684

17 Jul, 26

Shoprite Pemba (096736)

Butchery cold room running warm .

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2348737

17 Jul, 26

Shoprite Chimoio (008430)

cooldrink fridges and margarine upright running
warm .

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2348883

17 Jul, 26

Shoprite Tete Zambezi Mini
(035376)

Repair of a leak in the evaporator in the Fruit and
Veg Prep Room

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2349161

17 Jul, 26

Shoprite Chimoio (008430)

Deli salad server is not cooling.

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2349306

17 Jul, 26

Shoprite Tete Mall (035384)

Butchery loose serves system J and GG running
warm .

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2349842

18 Jul, 26

Shoprite Tete Mini (069727)

Repair customer door entrance is not opening

TS - Building
Fabric

Door

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

Work Order Status Report for
Jul 29, 2026
Work Order
Number

Date
Reported

Location Description

2349876

18 Jul, 26

Shoprite Quelimane Mini
(035156)

2350440

20 Jul, 26

2351636

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

Fruit and veg upright fridge running warm .

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

Shoprite Tete Mall (035384)

Supply customer entrance air curtain

TS - HVAC

Air Curtain

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

21 Jul, 26

Shoprite Chimoio (008430)

Walk in fridge not cooling.

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2351990

21 Jul, 26

Shoprite Chimoio (008430)

Bakery cake display not cooling

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2352230

21 Jul, 26

Shoprite Nampula (044365)

Monthly Goods Lift Service

TS Conveying
(ie. Lift)

Goods Lift
Service

Assigned
Supplier

Franklin
Iheagwa

32.88

In SLA

2352231

21 Jul, 26

Shoprite Nampula (044365)

Monthly Goods Lift Service (Lift 2)

TS Conveying
(ie. Lift)

Goods Lift
Service

Assigned
Supplier

Franklin
Iheagwa

32.88

In SLA

2352711

21 Jul, 26

Shoprite Nampula (044365)

Cabinet 9 system E running warm .

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2353773

22 Jul, 26

Shoprite Tete Mall (035384)

Beverage cold room running warm .

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2354319

22 Jul, 26

Shoprite Tete Mall (035384)

Assistance with a pipe and an elbow

TS Plumbing
Services

General
Plumbing

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2355123

23 Jul, 26

Shoprite Tete Mall (035384)

Butchery loose serve system running warm

TS Refrigeration

Refrigeration
Butchery
Cabinet

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2355234

23 Jul, 26

Shoprite Tete Mini (069727)

Production area fan not working.

TS - HVAC

Fan

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2356225

24 Jul, 26

Shoprite Tete Zambezi Mini
(035376)

Replacement of 2 burnt-out fans and repair of a
gas leak in the Upright Fruit an

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2356235

24 Jul, 26

Shoprite Tete Zambezi Mini
(035376)

Replacement of a burnt-out fan in the Butchery
drop-temp.

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2356263

24 Jul, 26

Shoprite Tete Zambezi Mini
(035376)

Painting of shelves in the Upright Fruit and
Vegetable Fridge.

TS - Building
Fabric

Handyman
Service

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

Work Order Status Report for
Jul 29, 2026
Work Order
Number

Date
Reported

Location Description

2356483

24 Jul, 26

Shoprite Tete Mall (035384)

2357924

27 Jul, 26

2357984

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

Butchery loose serve system J and GG running
warm .

TS Refrigeration

Refrigeration
Butchery
Cabinet

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

Shoprite Quelimane Mini
(035156)

Margarine upright compressor not starting

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

27 Jul, 26

Shoprite Quelimane Mini
(035156)

Cheese upright running warm

TS Refrigeration

Refrigeration
Upright
Fridge

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2358160

27 Jul, 26

Shoprite Nampula (044365)

Cabinet 2 has electrical faults

TS Refrigeration

Refrigeration
Butchery
Cabinet

Assigned
Supplier

Franklin
Iheagwa

67.32

In SLA

2358437

27 Jul, 26

Shoprite Tete Mall (035384)

Bakery Cold Room

TS Refrigeration

Refrigeration
Coldroom

Assigned
Supplier

Franklin
Iheagwa

100.00

Out of SLA

2358542

27 Jul, 26

Shoprite Nampula (044365)

Cabinet 2 has electrical faults

TS Refrigeration

Refrigeration
Butchery
Cabinet

Assigned
Supplier

Franklin
Iheagwa

54.40

In SLA

Statuses: Open Work orders: Invoice Packs need to be loaded / Completed
Work Order
Number

Date
Reported

Location Description

2243609

01 Apr, 26

Shoprite Nampula (044365)

2251926

10 Apr, 26

2252608

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

Upright fridge running warm

TS Refrigeration

Refrigeration
Upright
Fridge

Awaiting
Invoice /
Paperwork

Franklin
Iheagwa

100.00

Out of SLA

Shoprite Nampula (044365)

Upright fridge running warm .

TS Refrigeration

Refrigeration
Upright
Fridge

Awaiting
Invoice /
Paperwork

Franklin
Iheagwa

100.00

Out of SLA

11 Apr, 26

Shoprite Pemba (096736)

Installation of general freezer system DD
compressor

TS Refrigeration

Refrigeration
Freezer

Awaiting
Invoice /
Paperwork

Franklin
Iheagwa

100.00

Out of SLA

2258533

19 Apr, 26

Shoprite Nampula (044365)

Preventative Maintenance on 4 x Store roller
shutter doors

TS - Building
Fabric

Roller
Shutter Door

Awaiting
Invoice /
Paperwork

Franklin
Iheagwa

100.00

Out of SLA

2259834

20 Apr, 26

Shoprite Nampula (044365)

General cold room is not working - Fruit & Veggie.

TS Refrigeration

Refrigeration
Coldroom

Awaiting
Invoice /

Franklin
Iheagwa

100.00

Out of SLA

Work Order Status Report for
Jul 29, 2026
Work Order
Number

Date
Reported

Location Description

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

Paperwork
2261068

21 Apr, 26

Shoprite Tete Zambezi Mini
(035376)

Repair of the drainpipe in the butchery freezer.

TS Refrigeration

Refrigeration
Freezer

Awaiting
Invoice /
Paperwork

Franklin
Iheagwa

100.00

Out of SLA

2264242

26 Apr, 26

Shoprite Chimoio (008430)

Cold meat cabinet not cooling

TS Refrigeration

Refrigeration
Butchery
Cabinet

Awaiting
Invoice /
Paperwork

Franklin
Iheagwa

100.00

Out of SLA

2264452

27 Apr, 26

Shoprite Tete Zambezi Mini
(035376)

Attend to leak on bakery freezer

TS Refrigeration

Refrigeration
Freezer

Awaiting
Invoice /
Paperwork

Franklin
Iheagwa

100.00

Out of SLA

2264455

27 Apr, 26

Shoprite Tete Zambezi Mini
(035376)

Attend to installation of compressor on 2nd trade
floor AC

TS - HVAC

Air
Conditioning

Awaiting
Invoice /
Paperwork

Franklin
Iheagwa

100.00

Out of SLA

2265741

28 Apr, 26

Shoprite Quelimane Mini
(035156)

Upright fridge running warm .

TS Refrigeration

Refrigeration
Upright
Fridge

Awaiting
Invoice /
Paperwork

Franklin
Iheagwa

100.00

Out of SLA

2267354

30 Apr, 26

Shoprite Chimoio (008430)

Butchery freezer & cold room are running warm.

TS Refrigeration

Refrigeration
Freezer

Awaiting
Invoice /
Paperwork

Franklin
Iheagwa

100.00

Out of SLA

2275674

05 May, 26

Shoprite Quelimane Mini
(035156)

Supply of Compressor 1 for Central AC

TS - HVAC

HVAC Compressor

Awaiting
Invoice /
Paperwork

Franklin
Iheagwa

100.00

Out of SLA

2275697

05 May, 26

Shoprite Quelimane Mini
(035156)

Supply of Compressor 2 for Central AC

TS - HVAC

HVAC Compressor

Awaiting
Invoice /
Paperwork

Franklin
Iheagwa

100.00

Out of SLA

2276038

06 May, 26

Shoprite Makua Mall Mini
(092211)

Two locks – one in the men’s toilet and one in the
ladies’ toilet – are broken a

TS - Building
Fabric

Door

Awaiting
Invoice /
Paperwork

Franklin
Iheagwa

100.00

Out of SLA

2278964

10 May, 26

Shoprite Tete Mall (035384)

Butchery freezer room blower cover

TS Refrigeration

Refrigeration
Freezer

Awaiting
Invoice /
Paperwork

Franklin
Iheagwa

100.00

Out of SLA

2294766

27 May, 26

Shoprite Tete Mall (035384)

2 in-store AC condenser fans that are not working

TS - HVAC

Air
Conditioning

Awaiting
Invoice /
Paperwork

Franklin
Iheagwa

100.00

Out of SLA

2294955

27 May, 26

Shoprite Nampula (044365)

Repair staff entrance door

TS - Building
Fabric

Door

Awaiting
Invoice /
Paperwork

Franklin
Iheagwa

100.00

Out of SLA

Work Order Status Report for
Jul 29, 2026
Work Order
Number

Date
Reported

Location Description

2304197

02 Jun, 26

Shoprite Tete Mini (069727)

2306773

04 Jun, 26

2312448

Description

Service
Category
Description

Service
Code
Description

Status
Description

Technical
Manager
Assigned

SLA %

SLA Status

Repair of the main freezer

TS Refrigeration

Refrigeration
Freezer

Awaiting
Invoice /
Paperwork

Franklin
Iheagwa

100.00

Out of SLA

Shoprite Tete Zambezi Mini
(035376)

3 Monthly HVAC Service

TS - HVAC

HVAC
Service

Awaiting
Invoice /
Paperwork

Franklin
Iheagwa

100.00

Out of SLA

11 Jun, 26

Shoprite Chimoio (008430)

Bakery cold room that is currently not working.

TS Refrigeration

Refrigeration
Coldroom

Awaiting
Invoice /
Paperwork

Franklin
Iheagwa

100.00

Out of SLA

2312455

11 Jun, 26

Shoprite Chimoio (008430)

Cool drink fridge not cooling

TS Refrigeration

Refrigeration
Upright
Fridge

Awaiting
Invoice /
Paperwork

Franklin
Iheagwa

100.00

Out of SLA

2327278

29 Jun, 26

Shoprite Chimoio (008430)

Installation of freezer room new panels

TS - Building
Fabric

Handyman
Service

Awaiting
Invoice /
Paperwork

Franklin
Iheagwa

80.65

In SLA

2327281

29 Jun, 26

Shoprite Chimoio (008430)

installation of store HVAC freezer compressor

TS Refrigeration

Refrigeration
Freezer

Awaiting
Invoice /
Paperwork

Franklin
Iheagwa

80.47

In SLA