CBRE EXCELLERATE FACILITIES MANAGEMENT (PTY) LTD
Excellerate on Summit
3A Summit Road
Dunkeld West, Johannesburg, 2196
Contact Centre: +258 84 610 3003/ 011 082 8541

Work Order / Instruction: Shoprite - Mozambique 2344962
Priority: P3 - Medium
Expected Response Date & Time:
Expected Resolved Date & Time:

Building / Store Information

Contractor Details

Building / Store Code:
Building / Store Name:
Building / Store Address:
Contact Tel:
Building Tech. Manager:

Contractor:
Contact Name:
Telephone:
Mobile Number:
Fax Number:
Email Address:
Contractor Code:

035376
Shoprite Mini Tete Zambezi (035376)
Zambezi Junction Shopping Centre
+258 843 943288
Franklin Iheagwa
Franklin.Iheagwa@cbreexcellerate.com
+234 806 657 9941

Reported

Excelent Facilities Services LDA
Tinashe Samissone Chinovengwa
+258 86 322 0014
+258 86 322 0014
efslimitada@gmail.com
999 7517 223

Call Centre

Reported by:
Reported on:

Buchi
+258 843 943288
Jul 13, 2026 4:47:02 PM

Location / Asset:

Shoprite Tete Zambezi Mini (035376)

Discipline:

Air Conditioning

Service Request:
Reference Number:
Agent:

1273540
CBRE Contact Centre - Agent 56 : Satizinha Inguane
fmhelpdesk.orders@cbreexcellerate.com

Contact Centre:
Status:

+258 84 610 3003/
011 082 8541
Assigned Supplier

Description:
Replacement of 1 AC Super General capacitor.
Line

Line Description

10

Replacement of 1 AC Super General capacitor.

Work Order / Instruction Closing Procedure:
1. Please add comments in the comments section below,
2. Complete the Work Order / Instruction with relevant signatures,
3. Forward the signed Work Order / Instruction to the Shoprite Call Centre or Upload the Invoice Pack as required.

Authorisation Instructions:
To ensure YOUR Invoices are approved for payment timeously, adherence to the below is required:
1. Notify CBRE Excellerate of any delays to complete work.
2. NotifyCall Centre when arriving on site and once work is completed – Incl. Date & Time In and Time Out (Below to be completed).
3. Time Sheets - Signed by an Authorised Client on arrival and Departure. If Authorised Client is unavailable, advise Call Centre to allow Status change.
Once signature is obtained, forward the Work Order / Instruction to the Call Centre or Upload the Invoice Pack as required.
4. Asset Data Sheet – Complete when an Item is replaced and submit with your Invoice.
5. Invoice Submission:
• Fixed and Fixed Variable Costs – submit on or before the 10th working day of each month
• Variable and Reactive Costs – Submit within 5 working days after Job completion
6. Please ensure that the field ‘actual date job completed’ is completed when uploading your invoice packs

Approval Limits:
• A supplier may proceed with repairs to the value of 22,000 MZM, any work above the 22,000 MZM requires the supplier to contact the CBRE
Excellerate Technical Manager for approval and further process before any work may continue. Subject to change (inclusive of all relevant
VAT)
• Any work above 22,000 MZM will require a quotation to be sent to the CBRE Excellerate Technical Manager even if a verbal approval for
emergency work is given.
Compressor Replacements:
Please note that a Compressor Data Sheet needs to be completed and returned to Shoprite Call Centre once a Compressor has been replaced.

On ALL HVAC and / or Refrigeration work to be done Gas needs to be weighed IN and OUT:
Gas Type: __________

Gas IN: __________

Signature: ____________________

Gas OUT: __________

Signature: ____________________

Gas Type: __________

Gas IN: __________

Signature: ____________________

Gas OUT: __________

Signature: ____________________

Gas Type: __________

Gas IN: __________

Signature: ____________________

Gas OUT: __________

Signature: ____________________

Comments:

....................................................................................................................................................................

Date Responded: ..................... Time IN: ......... Time OUT: .......... Manager: ....................................... (Name & Signature)

Jul 13, 2026 4:47:48 PM

1 of 3

CBRE EXCELLERATE FACILITIES MANAGEMENT (PTY) LTD
Excellerate on Summit
3A Summit Road
Dunkeld West, Johannesburg, 2196
Contact Centre: +258 84 610 3003/ 011 082 8541

Work Order / Instruction: Shoprite - Mozambique 2344962
Priority: P3 - Medium
Expected Response Date & Time:
Expected Resolved Date & Time:
Please note: By signing this Work Order / Instruction the Manager indicates that work has been completed to a satisfactory level.

Jul 13, 2026 4:47:48 PM

2 of 3

HEALTH AND SAFETY MANAGEMENT SYSTEMS
COMPANY STANDARD PROCEDURE
Hot Works Permit Annexure
1. PERMIT ISSUING INSTRUCTIONS
1.1. This Hot Work Permit is required for any operation involving open flame or producing heat and/or sparks. This work includes, but is not
limited to, welding, brazing, cutting, grinding, soldering, thawing pipe, torch-applied roofing, or chemical welding.
1.2. Hot Work Permit is valid for a single shift period only.
1.3. Before issuing the permit, the relevant permit issuer must inspect the area and ensure that the safety requirements have been implemented.

2. PARTICULARS OF THE PERMIT
Contractor Name
Date
Address of the Contractor
Store Name
Name of Shoprite Representative
Scope of Work
Permit Issued By

Time
Branch No.

3. FIRE SAFETY PRECAUTIONS
3.1. BEFORE PERFORMING HOT WORK
3.1.1. Equipment must be thoroughly inspected and found to be in good repair, free of damage or defects.
3.1.2. A multi-purpose dry chemical, portable fire extinguisher must be so located as to be immediately available, fully charged and ready for use
at the work site.
3.1.3. A means of contacting the fire department (i.e. site telephone) must be available and accessible to fire watch person(s).
3.1.4. All combustible materials within a 10m radius of the work site are relocated or protected by approved welding blankets.
3.1.5. Hot work is not allowed to be performed near walls, ceilings or roofs of combustible construction unless protected / covered by fire resistant
shields (fire retardant plywood, flameproof tarpaulin, metal, etc.).

3.2. DURING AND POST THE HOT WORK PERFORMED
3.2.1. Person(s) must be assigned to a fire watch during and for at least 60 minutes after all cutting/welding ceases.
3.2.2. Fire watch person(s) is to be supplied with multi-purpose dry chemicals, portable fire extinguisher and trained in its use.
3.2.3. A means of contacting the fire department (i.e., site telephone) must be available and accessible to fire watch person(s).

4. ATTESTATION
The location where the work will take place has been EXAMINED BEFORE THE START of the hot work operations and all the appropriate
precautions mentioned above taken.
The work area and all adjacent areas to which sparks, and heat might have spread (including floor levels above and below and on opposite side
of walls) were INSPECTED 60 MINUTES AFTER the hot works operations ceased for the day and were found to be fire safe.
Permit Expiry Date
Contractor Name
Signature
Shoprite Representative
Signature

Employer Initials
Mandatory Initials

Time
Date
Date

CBRE EXCELLERATE FACILITIES MANAGEMENT (PTY) LTD
Excellerate on Summit
3A Summit Road
Dunkeld West, Johannesburg, 2196
Contact Centre: +258 84 610 3003/ 011 082 8541

Work Order / Instruction: Shoprite - Mozambique 2344962
Priority: P3 - Medium
Expected Response Date & Time:
Expected Resolved Date & Time:

Building / Store Information

Contractor Details

Building / Store Code:
Building / Store Name:
Building / Store Address:
Contact Tel:
Building Tech. Manager:

Contractor:
Contact Name:
Telephone:
Mobile Number:
Fax Number:
Email Address:
Contractor Code:

035376
Shoprite Mini Tete Zambezi (035376)
Zambezi Junction Shopping Centre
+258 843 943288
Franklin Iheagwa
Franklin.Iheagwa@cbreexcellerate.com
+234 806 657 9941

Reported

Excelent Facilities Services LDA
Tinashe Samissone Chinovengwa
+258 86 322 0014
+258 86 322 0014
efslimitada@gmail.com
999 7517 223

Call Centre

Reported by:
Reported on:

Buchi
+258 843 943288
Jul 13, 2026 4:47:02 PM

Location / Asset:

Shoprite Tete Zambezi Mini (035376)

Discipline:

Air Conditioning

Service Request:
Reference Number:
Agent:

1273540
CBRE Contact Centre - Agent 56 : Satizinha Inguane
fmhelpdesk.orders@cbreexcellerate.com

Contact Centre:
Status:

+258 84 610 3003/
011 082 8541
Assigned Supplier

Description:
Replacement of 1 AC Super General capacitor.
Line

Line Description

10

Replacement of 1 AC Super General capacitor.

Work Order / Instruction Closing Procedure:
1. Please add comments in the comments section below,
2. Complete the Work Order / Instruction with relevant signatures,
3. Forward the signed Work Order / Instruction to the Shoprite Call Centre or Upload the Invoice Pack as required.

Authorisation Instructions:
To ensure YOUR Invoices are approved for payment timeously, adherence to the below is required:
1. Notify CBRE Excellerate of any delays to complete work.
2. NotifyCall Centre when arriving on site and once work is completed – Incl. Date & Time In and Time Out (Below to be completed).
3. Time Sheets - Signed by an Authorised Client on arrival and Departure. If Authorised Client is unavailable, advise Call Centre to allow Status change.
Once signature is obtained, forward the Work Order / Instruction to the Call Centre or Upload the Invoice Pack as required.
4. Asset Data Sheet – Complete when an Item is replaced and submit with your Invoice.
5. Invoice Submission:
• Fixed and Fixed Variable Costs – submit on or before the 10th working day of each month
• Variable and Reactive Costs – Submit within 5 working days after Job completion
6. Please ensure that the field ‘actual date job completed’ is completed when uploading your invoice packs

Approval Limits:
• A supplier may proceed with repairs to the value of 22,000 MZM, any work above the 22,000 MZM requires the supplier to contact the CBRE
Excellerate Technical Manager for approval and further process before any work may continue. Subject to change (inclusive of all relevant
VAT)
• Any work above 22,000 MZM will require a quotation to be sent to the CBRE Excellerate Technical Manager even if a verbal approval for
emergency work is given.
Compressor Replacements:
Please note that a Compressor Data Sheet needs to be completed and returned to Shoprite Call Centre once a Compressor has been replaced.

On ALL HVAC and / or Refrigeration work to be done Gas needs to be weighed IN and OUT:
Gas Type: __________

Gas IN: __________

Signature: ____________________

Gas OUT: __________

Signature: ____________________

Gas Type: __________

Gas IN: __________

Signature: ____________________

Gas OUT: __________

Signature: ____________________

Gas Type: __________

Gas IN: __________

Signature: ____________________

Gas OUT: __________

Signature: ____________________

Comments:

....................................................................................................................................................................

Date Responded: ..................... Time IN: ......... Time OUT: .......... Manager: ....................................... (Name & Signature)

Jul 13, 2026 4:47:48 PM

1 of 3

CBRE EXCELLERATE FACILITIES MANAGEMENT (PTY) LTD
Excellerate on Summit
3A Summit Road
Dunkeld West, Johannesburg, 2196
Contact Centre: +258 84 610 3003/ 011 082 8541

Work Order / Instruction: Shoprite - Mozambique 2344962
Priority: P3 - Medium
Expected Response Date & Time:
Expected Resolved Date & Time:
Please note: By signing this Work Order / Instruction the Manager indicates that work has been completed to a satisfactory level.

Jul 13, 2026 4:47:48 PM

2 of 3

HEALTH AND SAFETY MANAGEMENT SYSTEMS
COMPANY STANDARD PROCEDURE
Hot Works Permit Annexure
1. PERMIT ISSUING INSTRUCTIONS
1.1. This Hot Work Permit is required for any operation involving open flame or producing heat and/or sparks. This work includes, but is not
limited to, welding, brazing, cutting, grinding, soldering, thawing pipe, torch-applied roofing, or chemical welding.
1.2. Hot Work Permit is valid for a single shift period only.
1.3. Before issuing the permit, the relevant permit issuer must inspect the area and ensure that the safety requirements have been implemented.

2. PARTICULARS OF THE PERMIT
Contractor Name
Date
Address of the Contractor
Store Name
Name of Shoprite Representative
Scope of Work
Permit Issued By

Time
Branch No.

3. FIRE SAFETY PRECAUTIONS
3.1. BEFORE PERFORMING HOT WORK
3.1.1. Equipment must be thoroughly inspected and found to be in good repair, free of damage or defects.
3.1.2. A multi-purpose dry chemical, portable fire extinguisher must be so located as to be immediately available, fully charged and ready for use
at the work site.
3.1.3. A means of contacting the fire department (i.e. site telephone) must be available and accessible to fire watch person(s).
3.1.4. All combustible materials within a 10m radius of the work site are relocated or protected by approved welding blankets.
3.1.5. Hot work is not allowed to be performed near walls, ceilings or roofs of combustible construction unless protected / covered by fire resistant
shields (fire retardant plywood, flameproof tarpaulin, metal, etc.).

3.2. DURING AND POST THE HOT WORK PERFORMED
3.2.1. Person(s) must be assigned to a fire watch during and for at least 60 minutes after all cutting/welding ceases.
3.2.2. Fire watch person(s) is to be supplied with multi-purpose dry chemicals, portable fire extinguisher and trained in its use.
3.2.3. A means of contacting the fire department (i.e., site telephone) must be available and accessible to fire watch person(s).

4. ATTESTATION
The location where the work will take place has been EXAMINED BEFORE THE START of the hot work operations and all the appropriate
precautions mentioned above taken.
The work area and all adjacent areas to which sparks, and heat might have spread (including floor levels above and below and on opposite side
of walls) were INSPECTED 60 MINUTES AFTER the hot works operations ceased for the day and were found to be fire safe.
Permit Expiry Date
Contractor Name
Signature
Shoprite Representative
Signature

Employer Initials
Mandatory Initials

Time
Date
Date

CBRE EXCELLERATE FACILITIES MANAGEMENT (PTY) LTD
Excellerate on Summit
3A Summit Road
Dunkeld West, Johannesburg, 2196
Contact Centre: +258 84 610 3003/ 011 082 8541

Work Order / Instruction: Shoprite - Mozambique 2344968
Priority: P2 - Critical
Expected Response Date & Time:
Expected Resolved Date & Time:

Building / Store Information

Contractor Details

Building / Store Code:
Building / Store Name:
Building / Store Address:
Contact Tel:
Building Tech. Manager:

Contractor:
Contact Name:
Telephone:
Mobile Number:
Fax Number:
Email Address:
Contractor Code:

035376
Shoprite Mini Tete Zambezi (035376)
Zambezi Junction Shopping Centre
+258 843 943288
Franklin Iheagwa
Franklin.Iheagwa@cbreexcellerate.com
+234 806 657 9941

Reported

Excelent Facilities Services LDA
Tinashe Samissone Chinovengwa
+258 86 322 0014
+258 86 322 0014
efslimitada@gmail.com
999 7517 223

Call Centre

Reported by:
Reported on:

Buchi
+258 843 943288
Jul 13, 2026 4:50:50 PM

Location / Asset:

Shoprite Tete Zambezi Mini (035376)

Discipline:

Refrigeration Upright Fridge

Service Request:
Reference Number:
Agent:

1273546
CBRE Contact Centre - Agent 56 : Satizinha Inguane
fmhelpdesk.orders@cbreexcellerate.com

Contact Centre:
Status:

+258 84 610 3003/
011 082 8541
Assigned Supplier

Description:
Replacement of two burnt-out fans in the upright water fridge, a burnt-out light
Line

Line Description

10

Replacement of two burnt-out fans in the upright water fridge, a burnt-out light bulb, and interior painting.

Work Order / Instruction Closing Procedure:
1. Please add comments in the comments section below,
2. Complete the Work Order / Instruction with relevant signatures,
3. Forward the signed Work Order / Instruction to the Shoprite Call Centre or Upload the Invoice Pack as required.

Authorisation Instructions:
To ensure YOUR Invoices are approved for payment timeously, adherence to the below is required:
1. Notify CBRE Excellerate of any delays to complete work.
2. NotifyCall Centre when arriving on site and once work is completed – Incl. Date & Time In and Time Out (Below to be completed).
3. Time Sheets - Signed by an Authorised Client on arrival and Departure. If Authorised Client is unavailable, advise Call Centre to allow Status change.
Once signature is obtained, forward the Work Order / Instruction to the Call Centre or Upload the Invoice Pack as required.
4. Asset Data Sheet – Complete when an Item is replaced and submit with your Invoice.
5. Invoice Submission:
• Fixed and Fixed Variable Costs – submit on or before the 10th working day of each month
• Variable and Reactive Costs – Submit within 5 working days after Job completion
6. Please ensure that the field ‘actual date job completed’ is completed when uploading your invoice packs

Approval Limits:
• A supplier may proceed with repairs to the value of 22,000 MZM, any work above the 22,000 MZM requires the supplier to contact the CBRE
Excellerate Technical Manager for approval and further process before any work may continue. Subject to change (inclusive of all relevant
VAT)
• Any work above 22,000 MZM will require a quotation to be sent to the CBRE Excellerate Technical Manager even if a verbal approval for
emergency work is given.
Compressor Replacements:
Please note that a Compressor Data Sheet needs to be completed and returned to Shoprite Call Centre once a Compressor has been replaced.

On ALL HVAC and / or Refrigeration work to be done Gas needs to be weighed IN and OUT:
Gas Type: __________

Gas IN: __________

Signature: ____________________

Gas OUT: __________

Signature: ____________________

Gas Type: __________

Gas IN: __________

Signature: ____________________

Gas OUT: __________

Signature: ____________________

Gas Type: __________

Gas IN: __________

Signature: ____________________

Gas OUT: __________

Signature: ____________________

Comments:

....................................................................................................................................................................

Date Responded: ..................... Time IN: ......... Time OUT: .......... Manager: ....................................... (Name & Signature)

Jul 13, 2026 4:52:08 PM

1 of 3

CBRE EXCELLERATE FACILITIES MANAGEMENT (PTY) LTD
Excellerate on Summit
3A Summit Road
Dunkeld West, Johannesburg, 2196
Contact Centre: +258 84 610 3003/ 011 082 8541

Work Order / Instruction: Shoprite - Mozambique 2344968
Priority: P2 - Critical
Expected Response Date & Time:
Expected Resolved Date & Time:
Please note: By signing this Work Order / Instruction the Manager indicates that work has been completed to a satisfactory level.

Jul 13, 2026 4:52:08 PM

2 of 3

HEALTH AND SAFETY MANAGEMENT SYSTEMS
COMPANY STANDARD PROCEDURE
Hot Works Permit Annexure
1. PERMIT ISSUING INSTRUCTIONS
1.1. This Hot Work Permit is required for any operation involving open flame or producing heat and/or sparks. This work includes, but is not
limited to, welding, brazing, cutting, grinding, soldering, thawing pipe, torch-applied roofing, or chemical welding.
1.2. Hot Work Permit is valid for a single shift period only.
1.3. Before issuing the permit, the relevant permit issuer must inspect the area and ensure that the safety requirements have been implemented.

2. PARTICULARS OF THE PERMIT
Contractor Name
Date
Address of the Contractor
Store Name
Name of Shoprite Representative
Scope of Work
Permit Issued By

Time
Branch No.

3. FIRE SAFETY PRECAUTIONS
3.1. BEFORE PERFORMING HOT WORK
3.1.1. Equipment must be thoroughly inspected and found to be in good repair, free of damage or defects.
3.1.2. A multi-purpose dry chemical, portable fire extinguisher must be so located as to be immediately available, fully charged and ready for use
at the work site.
3.1.3. A means of contacting the fire department (i.e. site telephone) must be available and accessible to fire watch person(s).
3.1.4. All combustible materials within a 10m radius of the work site are relocated or protected by approved welding blankets.
3.1.5. Hot work is not allowed to be performed near walls, ceilings or roofs of combustible construction unless protected / covered by fire resistant
shields (fire retardant plywood, flameproof tarpaulin, metal, etc.).

3.2. DURING AND POST THE HOT WORK PERFORMED
3.2.1. Person(s) must be assigned to a fire watch during and for at least 60 minutes after all cutting/welding ceases.
3.2.2. Fire watch person(s) is to be supplied with multi-purpose dry chemicals, portable fire extinguisher and trained in its use.
3.2.3. A means of contacting the fire department (i.e., site telephone) must be available and accessible to fire watch person(s).

4. ATTESTATION
The location where the work will take place has been EXAMINED BEFORE THE START of the hot work operations and all the appropriate
precautions mentioned above taken.
The work area and all adjacent areas to which sparks, and heat might have spread (including floor levels above and below and on opposite side
of walls) were INSPECTED 60 MINUTES AFTER the hot works operations ceased for the day and were found to be fire safe.
Permit Expiry Date
Contractor Name
Signature
Shoprite Representative
Signature

Employer Initials
Mandatory Initials

Time
Date
Date